Help & Support

Most questions are answered below. If you can't find what you need, email us and we'll come back to you within one working day.

📧 Email us: support@fortea.app: the fastest way to reach a real person.

Your subscription

Free trial

Basic and Premium each start with a 7-day free trial. You'll need a valid payment method to begin. Cancel any time before the trial ends and you won't be charged.

Cancelling

Subscriptions are billed by Apple or Google, so you cancel through them:

iPhone / iPad: Settings → your name → Subscriptions → ForTea → Cancel.
Android: Play Store → profile → Payments & subscriptions → Subscriptions → ForTea → Cancel.

Restoring a purchase

Changed device or reinstalled? Open ForTea → Settings → Restore purchases to bring your subscription back.

Your account & household

Inviting family

One ForTea subscription covers your whole household. In Settings → Household (or during setup), invite anyone aged 16 or over by email: they get their own login and share your pantry, family profiles and plans.

Deleting your account

Open ForTea → Settings → Delete account. This permanently removes your data within 30 days. You can also email us and we'll do it for you.

Using the app

Voice not picking up your ingredients?

Speak naturally and a little closer to the phone, somewhere quiet: or just type instead. Voice dictation is a Premium feature.

Receipt scanning

Lay the receipt flat in good light and capture the whole thing, or upload a photo or PDF from an online shop.

⚠️ Allergies: ForTea works hard to respect every family member's allergens, but AI can make mistakes. Always check ingredients yourself, especially for severe allergies. See our Terms for the full disclaimer.

Still stuck?

Email support@fortea.app with your account email and a short description of the problem (a screenshot helps), and we'll sort it within one working day.

Pattern Systems Ltd, Suite 12, Victoria Hall, Rawlinson Street, Barrow-in-Furness, LA14 3UD, United Kingdom.